When there's an issue with SSH products (Tectia Client/Server, PrivX), we need the below information for further investigation:
•SSH
Product
•SSH
Product Version
•Source
Operating System Name and Version
•Destination
Operating System Name and Version
•Overview
of Problem:
•What is the source, and what is
the destination?
•Can the source connect to other
servers?
•Can the destination accept
connections from other clients?
•What is the use case?
•What is not working?
•Has it ever worked?
•Is this a new or existing setup?
•Has anything changed in the
environment?
•Debugging
Output
from the products
•Can
the problem be recreated?
Getting the above information before logging the case will help expedite the checking process much faster.